Appointments and booking

Set availability

1. Open Appointments and configure your services, durations and working hours.
2. Add staff or resources if bookings belong to a specific person.
3. Set buffers and how far ahead customers can book.

How customers book

• In chat, the AI agent offers free slots and books the one the customer picks.
• Your team can book from a conversation or the calendar.

Reminders

Confirmations and reminders are sent automatically on the customer's channel. Reschedules and cancellations update the calendar and the lead's timeline.