Docs

Inbox & conversations

Reply to customers, hand off between AI and humans, and collaborate.

Guides

• Using the unified inbox — Learn how to use the Vaanexa Unified Inbox to view customer conversations, switch between chats, understand conversation context and manage customer communication from one workspace.
• Assign conversations and hand off from AI — Learn how to assign customer conversations to the right team member and transfer conversations from AI to a human when additional assistance is needed.
• Buttons, lists and product messages — Learn how to use WhatsApp buttons, lists, and product messages in Vaanexa to create interactive customer conversations and automation workflows.