Docs › Team & permissions
Roles and permissions
Owner, admin, manager and agent — and own-leads access.
| Role | Can do |
|---|---|
| Owner | Everything, including billing and deleting the workspace |
| Admin | Everything except billing ownership |
| Manager | Manage leads, team conversations, automations and reports |
| Agent | Reply to conversations and work their leads |
Own-leads access
Turn on own-leads visibility to limit agents to the leads and conversations assigned to them. Managers and admins still see everything.