# Vaanexa

> Vaanexa turns WhatsApp and Instagram chats into qualified leads, bookings and revenue with one AI control room.

Vaanexa is an AI sales automation platform for Indian businesses: one inbox for WhatsApp Business API and Instagram DMs, an AI agent that replies and qualifies leads 24/7, a CRM with pipelines, appointment booking, broadcasts, payments and invoices. Web app: https://app.vaanexa.com.

## Pricing

- **Starter** — ₹1,499/month: Inbox, leads, pipeline and ads for a two-person business.
- **Growth** — ₹4,999/month: Starter plus customers, radar, bookings, marketing, tasks and a knowledge base.
- **Professional** — ₹9,999/month: Growth plus team roles, lead forms, AI agents, the social kit and autopilot.
- **Agency** — ₹0/month: Pro plus analytics, growth insights, invoices, subscriptions and the API. Priced with you.
- **Enterprise** — ₹0/month: Whatever you need. Talk to us.
- Full pricing: https://vaanexa.com/pricing

## Pages

- [Home](https://vaanexa.com/): AI-powered sales automation for WhatsApp and Instagram. Manage leads, conversations, appointments, quotations, and revenue from one unified platform.
- [Product](https://vaanexa.com/features): Vaanexa is an AI-powered sales platform for WhatsApp and Instagram to manage leads, automate follow-ups, book appointments, send quotes, and track revenue.
- [Pricing](https://vaanexa.com/pricing): Choose a Vaanexa plan built for your business. Automate conversations, manage leads, streamline sales, and turn interactions into revenue.
- [About Us](https://vaanexa.com/about): Discover Vaanexa’s mission to turn customer conversations into opportunities with AI-powered communication and sales automation.
- [Contact Us](https://vaanexa.com/contact): Have questions or ready to grow? Contact Vaanexa to explore AI-powered conversations, sales automation, and solutions for your business.
- [Refund Policy](https://vaanexa.com/refund-policy): Read Vaanexa’s Refund Policy to understand refund eligibility, subscription cancellations, billing terms, and refund requests.
- [Terms of Service](https://vaanexa.com/terms): Read Vaanexa’s Terms of Service covering user responsibilities, subscriptions, acceptable use, payments, and platform guidelines.
- [Privacy Policy](https://vaanexa.com/privacy): Read Vaanexa’s Privacy Policy to learn how we collect, use, protect, and manage your personal information and privacy choices.
- [Data Processing Addendum](https://vaanexa.com/dpa): Review Vaanexa’s Data Processing Addendum to learn how we process and protect personal data in accordance with applicable data protection laws.

## Docs

Complete guide text: https://vaanexa.com/llms-full.txt

### Getting started

- [Welcome to Vaanexa](https://vaanexa.com/docs/welcome-to-vaanexa): Learn what Vaanexa does, how its main features work together, and where to start managing conversations, leads, AI agents, automations, sales, and business operations.
- [Create your account](https://vaanexa.com/docs/create-your-account): Sign up, verify your email and set up your business workspace.
- [Complete onboarding](https://vaanexa.com/docs/complete-onboarding): Complete the initial Vaanexa workspace setup and prepare your account for configuring business features and workflows.
- [Plans and AI credits](https://vaanexa.com/docs/plans-and-ai-credits): Compare Vaanexa plans, AI credit allowances, seats, channels, automations, and included features to choose the right subscription for your business.

### Channels

- [Connect WhatsApp](https://vaanexa.com/docs/connect-whatsapp): Connect WhatsApp to Vaanexa and manage supported customer conversations as part of your unified conversation and sales workflow.
- [WhatsApp templates and the 24-hour window](https://vaanexa.com/docs/whatsapp-templates-24-hour-window): Learn how WhatsApp templates work in Vaanexa and understand the 24-hour customer service window for business-initiated messages.
- [Connect Instagram](https://vaanexa.com/docs/connect-instagram): Connect Instagram to Vaanexa and bring Instagram customer conversations into your centralized communication workflow.
- [Connect a Facebook Page](https://vaanexa.com/docs/connect-facebook-page): Connect a Facebook Page to Vaanexa and bring Facebook customer conversations into your centralized communication workflow.
- [Connect Threads](https://vaanexa.com/docs/connect-threads): Connect Threads to Vaanexa and include your Threads activity in your centralized social media workflow.
- [Capture leads with lead forms](https://vaanexa.com/docs/lead-forms): Create lead forms to collect prospect information and bring submitted enquiries into your Vaanexa lead workflow.

### Inbox & conversations

- [Using the unified inbox](https://vaanexa.com/docs/using-the-inbox): Learn how to manage customer conversations from connected channels using the Vaanexa Unified Inbox.
- [Assign conversations and hand off from AI](https://vaanexa.com/docs/assign-and-handoff): Learn how to assign customer conversations to team members and hand off AI conversations when human assistance is needed.
- [Buttons, lists and product messages](https://vaanexa.com/docs/whatsapp-interactive-messages): Learn how to use WhatsApp buttons, lists, and product messages in Vaanexa to create interactive customer conversations and automation workflows.

### Leads & customers

- [Leads and customers](https://vaanexa.com/docs/leads-and-customers-overview): Learn how Vaanexa captures leads, links customer identities across channels, records lead sources, and tracks customers after they buy.
- [Manage your pipeline](https://vaanexa.com/docs/manage-your-pipeline): Learn how to manage leads visually in the Vaanexa Pipeline, change stages, use filters, and configure won and lost outcomes.
- [Lead scoring](https://vaanexa.com/docs/lead-scoring): Learn how Vaanexa scores leads based on customer behavior and how to use scores for prioritization, automations, and AI-assisted conversations.
- [Import Meta Lead Ads](https://vaanexa.com/docs/import-meta-lead-ads): Import Facebook and Instagram Instant Form leads into Vaanexa and automatically start the next step in your lead follow-up workflow.
- [Work the call queue](https://vaanexa.com/docs/call-queue): Learn how to use the Vaanexa Call Queue to prioritize leads, record call outcomes, and schedule follow-ups.

### AI sales agent

- [Set up your AI agent](https://vaanexa.com/docs/set-up-ai-agent): Configure your Vaanexa AI agent's persona, goals, channels, hours, knowledge, and handoff rules before handling customer conversations.
- [Add knowledge](https://vaanexa.com/docs/add-knowledge): Add documents, FAQs, website pages, and catalogue information so your Vaanexa AI agent can answer customer questions accurately.
- [Review AI actions (Approvals)](https://vaanexa.com/docs/review-ai-approvals): Review AI-proposed actions before they are carried out, and approve, edit, or reject sensitive actions.

### Automation

- [Build an automation](https://vaanexa.com/docs/build-an-automation): Create flows that react to messages, leads and events.
- [Follow-ups](https://vaanexa.com/docs/follow-ups): Never forget to get back to a lead.
- [Lead rescue](https://vaanexa.com/docs/lead-rescue): Win back leads that went quiet.
- [Revenue autopilot](https://vaanexa.com/docs/revenue-autopilot): Let Vaanexa suggest and run the next best action.
- [Tasks](https://vaanexa.com/docs/tasks): Assign and track to-dos across your team.

### Marketing & growth

- [Send a WhatsApp broadcast](https://vaanexa.com/docs/send-a-broadcast): Message a segment of customers with an approved template.
- [Ads and the ad advisor](https://vaanexa.com/docs/ads-and-ad-advisor): Connect ad accounts, create ads and get optimisation advice.
- [Publish social posts](https://vaanexa.com/docs/publish-social-posts): Plan and schedule posts for Instagram, Facebook and Threads.
- [Opportunity radar](https://vaanexa.com/docs/opportunity-radar): Spot buying signals hidden in your conversations.

### Appointments

- [Appointments and booking](https://vaanexa.com/docs/appointments-and-booking): Set availability and let the AI book visits and calls.

### Sales & commerce

- [Manage your catalogue](https://vaanexa.com/docs/catalogue): Products and services the AI can quote and share.
- [Send quotations](https://vaanexa.com/docs/quotations): Create a quote from a chat and share it in one click.
- [GST invoices and payments](https://vaanexa.com/docs/gst-invoices-and-payments): Issue compliant invoices and collect payment online.
- [Customer subscriptions](https://vaanexa.com/docs/customer-subscriptions): Bill customers on a recurring schedule.

### Analytics

- [Analytics and revenue attribution](https://vaanexa.com/docs/revenue-attribution): Connect every rupee back to the channel and campaign that earned it.
- [Growth insights](https://vaanexa.com/docs/growth-insights): Retention, repeat purchases and cross-platform trends.

### Team & permissions

- [Invite your team](https://vaanexa.com/docs/invite-your-team): Add teammates to your workspace.
- [Roles and permissions](https://vaanexa.com/docs/roles-and-permissions): Owner, admin, manager and agent — and own-leads access.

### Billing & account

- [Change your plan](https://vaanexa.com/docs/change-your-plan): Upgrade, downgrade or buy more AI credits.
- [Your Vaanexa invoices](https://vaanexa.com/docs/vaanexa-invoices): Download GST invoices for your subscription.
- [Privacy and data export](https://vaanexa.com/docs/privacy-and-data-export): Export your data or delete a customer’s personal data.

## Blog

- [Black Friday WhatsApp Marketing: Strategies, Examples & Best Practices for 2026](https://vaanexa.com/blog/black-friday-whatsapp-marketing-strategies-examples-best-practices-for-2026): Black Friday is a major sales opportunity, and WhatsApp gives businesses a direct way to engage customers, promote offers, answer questions, qualify leads, and drive purchases. Vaanexa connects Ads, Marketing, Sales, Broadcasting, follow-ups, and lead management to help businesses create a smoother Black Friday sales journey.
- [A Customer Messages You on WhatsApp, Instagram or Facebook. Who’s Going to Reply When Your Team Is Busy?](https://vaanexa.com/blog/a-customer-messages-you-on-whatsapp-instagram-or-facebook-who-s-going-to-reply-when-your-team-is-busy): When your sales team is busy, customer messages can sit unanswered for hours. Learn how automated chatbots can instantly respond to customers across WhatsApp, Instagram and Facebook based on workflows you create.
- [Why Are My WhatsApp Conversations Going Cold After the First Message?](https://vaanexa.com/blog/why-are-my-whatsapp-conversations-going-cold-after-the-first-message): A customer may show interest in WhatsApp and then suddenly stop responding. Learn why conversations go cold and how automated follow-ups can help businesses re-engage customers without relying on sales teams to remember every follow-up.
- [10 Strategies to Get More Google Reviews in 2026](https://vaanexa.com/blog/10-strategies-to-get-more-google-reviews-in-2026): Get more Google Reviews by asking customers at the right time, using WhatsApp, email, SMS, QR codes, and direct review links. Learn how to simplify review requests, follow up with customers, respond to feedback, re-engage past customers, and build a consistent review process with Vaanexa to strengthen trust and your online reputation.
- [My Sales Team Has Hundreds of Prospects. Which Customer Should They Contact First?](https://vaanexa.com/blog/my-sales-team-has-hundreds-of-prospects-which-customer-should-they-contact-first-slug): When a sales team has hundreds of prospects, deciding who to contact first can become difficult. Learn how lead scoring, sales stages, ownership and follow-up activity can help teams prioritize the right prospects and keep opportunities moving.
- [Unified Sales & Marketing Strategy: Your Biggest Growth Lever](https://vaanexa.com/blog/unified-sales-marketing-strategy-your-biggest-growth-lever): A unified sales and marketing strategy connects teams around shared goals, customer data, communication, and revenue. Learn how omnichannel engagement, content nurturing, ABM, social selling, AI-assisted qualification, and connected customer data help businesses create a smoother journey from first interaction to conversion with Vaanexa.
- [I Have Customers on WhatsApp, Instagram and Facebook. How Do I Manage Them in One Place?](https://vaanexa.com/blog/i-have-customers-on-whatsapp-instagram-and-facebook-how-do-i-manage-them-in-one-place): When customer conversations are spread across WhatsApp, Instagram and Facebook, sales teams can lose track of conversations, customer history and follow-ups. Learn how a centralized customer workspace can bring these interactions together and make cross-channel customer management easier.
- [Omnichannel Sales: How Modern Businesses Sell Across Multiple Channels](https://vaanexa.com/blog/omnichannel-sales-how-modern-businesses-sell-across-multiple-channels): Omnichannel sales connects WhatsApp, Instagram, website chats, and calls into one sales journey. Vaanexa helps manage conversations, leads, pipelines, WhatsApp calls, follow-ups, and re-engagement, giving sales teams better context and visibility from first contact to conversion.
- [WhatsApp Lead Generation: 6 Strategies to Generate More Leads](https://vaanexa.com/blog/whatsapp-lead-generation-6-strategies-to-generate-more-leads): WhatsApp gives businesses a direct way to turn customer interest into sales conversations. From Click-to-WhatsApp ads and QR codes to lead qualification and sales handoffs, businesses can build a smoother journey. Vaanexa helps marketing teams create campaigns, generate ads with AI, monitor spending, analyse performance, and improve lead-generation results.
- [WhatsApp Is Full of Customer Chats. How Do I Know Which Customers Still Need a Reply?](https://vaanexa.com/blog/whatsapp-is-full-of-customer-chats-how-do-i-know-which-customers-still-need-a-reply): When hundreds of WhatsApp conversations are active at once, it is easy for important customer messages to get missed. Learn how businesses can organize conversations, identify pending replies and give sales teams a clearer way to manage customer chats.
- [Spent ₹50,000 on Facebook Ads. How Do You Know Which Ad Made Sales?](https://vaanexa.com/blog/spent-50-000-on-facebook-ads-how-do-you-know-which-ad-made-sales): Spending money on Facebook Ads is easy. Knowing which campaign actually generated paying customers is harder. Learn how businesses can connect ad performance with customer activity and revenue to understand which campaigns are really working.
- [New Customer Enquiries Keep Coming In, But Nobody Knows Who Should Handle Them.](https://vaanexa.com/blog/new-customer-enquiries-keep-coming-in-but-nobody-knows-who-should-handle-them): New customer enquiries are valuable only when someone takes ownership of them. Learn how businesses can automatically assign enquiries to the right salesperson, balance workloads and prevent customers from being left unattended.
- [I Have 500 Leads but My Sales Team Can't Follow Up With All of Them. What Should I Do?](https://vaanexa.com/blog/i-have-500-leads-but-my-sales-team-can-t-follow-up-with-all-of-them-what-should-i-do): Getting hundreds of leads is great until your sales team can't keep up with them. Learn how follow-up automation, lead assignment, and organized sales workflows can help your team manage more leads without missing important opportunities.
- [WhatsApp for Sales Teams: How to Capture, Qualify and Close More Deals Through Chat](https://vaanexa.com/blog/whatsapp-for-sales-teams-how-to-capture-qualify-and-close-more-deals-through-chat): WhatsApp is becoming an important sales channel for businesses looking to capture, qualify, and convert leads faster. By combining WhatsApp with AI, automation, CRM, and analytics, sales teams can streamline lead qualification, follow-ups, customer engagement, and re-engagement. Vaanexa helps businesses manage conversations, automate repetitive tasks, and create a more connected sales process.
- [I Sent Too Many WhatsApp Messages and Now My Number Is Blocked. What Can I Do?](https://vaanexa.com/blog/whatsapp-number-blocked-too-many-messages): Got a WhatsApp ban after sending bulk messages? Learn why it happens, how to appeal a temporary or permanent ban, and how businesses can message at scale without getting blocked again.