Docs

Getting started

Create your workspace, finish onboarding and learn the basics.

Guides

• What is Vaanexa? — Learn what Vaanexa is and how its core features help your business manage customer conversations and grow sales.
• Creating Your Account — Register your business on Vaanexa, verify your email address and sign in to your Workspace for the first time.
• Complete onboarding — Complete the initial Vaanexa workspace setup and prepare your account for configuring business features and workflows.
• Connecting Your Channels — Connect WhatsApp, Instagram and Facebook to Vaanexa from Settings so all customer messages come into one Inbox.
• Inviting Your Teammates — Invite teammates to your Vaanexa account and give each person a role, so your team can work together on customer conversations.
• Automating Your First Response — Use Automations to reply to customers instantly when they message you, using a ready-made template or your own automation.
• Getting Customers to Message You — Share your Business page, WhatsApp chat link and QR codes so customers can easily start a conversation with your business.
• Responding to Messages — Use the Vaanexa Inbox to find conversations, reply to customers with text or AI help, call them, and hand chats between your team and AI.
• Glossary of Terms — Simple meanings of common words used in Vaanexa, such as Inbox, Channel, Lead, Automation, Trigger and Copilot.